Frequently Asked Questions

What types of personalized gifts do you offer?

We offer a wide range of personalized gifts, including custom mugs, photo frames, engraved jewelry, custom apparel, personalized home decor, and more. Browse our categories to find the perfect gift for any occasion!

How do I personalize a product?

Once you select a product, you’ll find an option to customize it. Depending on the item, you can upload photos, add text, choose colors, or select fonts. Follow the prompts, and you’ll see a preview before placing your order.

What is the processing time for personalized gifts?

Processing times vary depending on the product and level of customization. Most orders are processed within 3-5 business days. Specific timelines will be listed on each product page.

Can I make changes to my order after it’s placed?

We start processing orders immediately to ensure timely delivery. If you need to make changes, contact us within 24 hours of placing your order, and we’ll do our best to accommodate your request.

What are your shipping options and delivery times?

We offer standard, expedited, and express shipping options. Delivery times depend on your location and the shipping method selected. You’ll receive a tracking number once your order is shipped.

Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times for international orders will be calculated at checkout based on your location.

What is your return or refund policy?

Since our products are personalized, we do not accept returns unless the item is defective or incorrect. If you encounter an issue, please contact our support team within 7 days of receiving your order.

Can I order in bulk for corporate or special events?

Absolutely! We offer bulk orders for corporate events, weddings, or other special occasions. Contact us for bulk pricing and customization options.

Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping and premium packaging for an additional fee. You can select this option during checkout.

Big Banyan Tree | Wall Hanging